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Return Policy

Before returning any product, contact Sharks Technologies as a RMA (Return Merchandise Authorization) number and return shipping instructions are required to process a return. Submitting an RMA request does not automatically constitute authorization. Return authorization can be requested to customer service via email.

It is the customer's responsibility to verify application eligibility prior to starting the install. Sharks Technologies is not responsible for parts installed incorrectly due to suggested applicability. It is the duty of the purchaser / installer to verify eligibility prior to install.

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  • Merchandise that cannot be returned:

    • Any part that holds a PMA, TSO or STC that has been used, tested or installed.

    • Any part that has a shelf life - Batteries, Oil, Paint, Life Vest/Raft, Hazardous Material etc.

    • Tools and Test Equipment

    • Books, Videos, Software (unless item was shipped shrink-wrapped and returned in that condition)

    • Parts specified as 'Final Sale'.

    • Special order or custom made parts.​

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  • Eligible merchandise as outlined below may be returned for credit or refund within 30 days from date of shipment only if all of the following conditions are met. A 15% restocking fee will apply to all products returned. Return shipping costs are the responsibility of the customer unless it was a result of our error. 

    • Parts must be returned in new, resalable and uninstalled condition.

    • Packed in original manufacturer's box with no marking or labels on box.

    • Complete with instructions and all components provided by the manufacturer.

    • If part shipped with an 8130, documentation must be included.

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  • Credits for returned merchandise are based upon an evaluation if the RMA is approved and is subject to:

    • A minimum 15% restocking fee.

    • Any manufacturer's additional test or recertification fees.

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  • Merchandise experiencing technical issues or are assumed defective:

    • Apply to manufacturer's warranty policy.

    • Must be sent to manufacturer for evaluation for repair or replacement as per the manufacturer's warranty policy.

    • If you need information about the manufacturer's warranty policy or contact information, please contact our customer service team.

    • Sharks Technologies' obligation is limited to repair or replacement of the purchased product only, and under no circumstances shall Sharks Technologies be liable for any loss, damage, injury, cost of repair or consequential damages of any kind in connection with the sale, use, or repair of any product purchased from Sharks Technologies. Additionally, Sharks Technologies is not responsible for shipping costs associated with a warranty or defective claim.

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  • Damaged or shorted merchandise:​

    • Open and examine all packages promptly. Notify the Sharks Technologies Customer Service Department within 14 days of any discrepancies in the order. If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it.

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Please ship your return with the RMA number clearly on the shipping box, not the product box, prepaid and insured to the address located in your return paperwork.

Credit card refunds, once approved, will be issued to the same credit card used on the original order. Please allow 10 business days after credit has been approved for your return and refund to be processed. 

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